Shipping policy

📦 Bay Soap Shipping Policy

At Bay Soap, we take pride in delivering our handmade bath products safely, quickly, and with care. This Shipping Policy explains our delivery times, costs, and packaging practices for all UK and international orders.

🚚 UK Shipping

  • Processing Time: All orders are handmade, packed, and dispatched within 3-4 working days.

  • Delivery Time: Standard UK delivery usually takes 2–4 working days after dispatch.

  • Express Delivery: Available at checkout for faster delivery (1–2 working days).

  • Free Delivery: We offer free UK standard shipping on all retail orders over £250 +VAT.

🌍 International Shipping

We are proud to supply our vegan, handmade bath products to customers in Ireland only currently.

  • Delivery Times: Estimated 5–10 working days, depending on destination.

  • Customs & Duties: Customers are responsible for any local taxes or customs charges.

  • Wholesale Orders: For bulk or trade customers, we provide tracked courier services with competitive rates. Please contact us for a custom shipping quote.

📦 Eco-Friendly Packaging

At Bay Soap, we care about sustainability.

  • All products are packaged using eco-friendly, recyclable materials.

  • We avoid unnecessary plastic wherever possible, keeping your bath bombs, soaps, and melts safe while reducing our environmental impact.

💳 Order Tracking

  • Once dispatched, you’ll receive an email confirmation with tracking details (if applicable).

  • For larger orders, we use tracked courier services for peace of mind.

❌ Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe:

  1. Please check your tracking link.

  2. Allow a few extra days during busy periods (Christmas, Bank Holidays, Sales).

  3. If still not received, contact us at info@baysoap.co.uk with your order number.

🛍️ Wholesale & Trade Shipping

We have over 13 years’ experience supplying independent retailers, gift shops, and corporate clients with bath products across the UK and overseas.

  • Very large Wholesale orders are dispatched on pallets or courier services.

  • Lead times vary depending on order size, but we always aim to deliver quickly and reliably.

📌 Key Information at a Glance

  • UK orders: 2–4 working days

  • Free UK delivery over £250+VAT

  • International orders: 5–10 working 

  • Tracked shipping available

  • Wholesale & bulk shipping options